Effective Date: 19/04/225
Welcome to Mattador Crafts (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you visit our website [insert your domain], in accordance with UK data protection laws.
1. What Information We Collect
When you use our website or make a purchase, we may collect the following information:
- Personal Identification Data: Your name, email address, phone number, and shipping address.
- Payment Information: We do not store card details. All payments are processed securely via trusted third-party providers (e.g. PayPal, Stripe).
- Order and Account Data: Your order history and account preferences.
- Technical Data: IP address, browser type, device information, and cookies (see Section 6 below).
- Communication Data: Any messages or emails you send to us.
2. How We Use Your Information
We use your information to:
- Process and ship your orders
- Provide customer support
- Send order confirmations and updates
- Improve our website and shopping experience
- Comply with legal and regulatory obligations
We do not sell your personal data to third parties.
3. Legal Basis for Processing
We process your data under the following legal bases:
- Contract: To fulfill your order and provide services
- Consent: For optional marketing communications
- Legal Obligation: To comply with tax and accounting laws
- Legitimate Interest: To improve services and prevent fraud
4. Who We Share Your Data With
We only share your data with:
- Payment processors (e.g. PayPal, Stripe)
- Delivery services (e.g. Royal Mail, DPD)
- Website hosting and analytics providers
Each third party is required to comply with data protection laws and only use your data to deliver the service.
5. How Long We Keep Your Data
We retain your data:
- For as long as necessary to fulfil your order or provide services
- For up to 6 years for legal, tax, and accounting purposes
- You may request deletion of your data at any time (see Section 7)
6. Cookies and Tracking
We use cookies to:
- Enable basic site functionality
- Track performance and usage with analytics tools (e.g. Google Analytics)
- Remember your preferences
You can manage or block cookies in your browser settings.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to processing or request data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at: admin@mattadorcrafts.co.uk